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View salary and benefits informationLeads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions f more...
Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or he more...
The Customer Service and Support Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Service and Support Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Service and Support Team Leader coaches and guides less experienced team members. May assist manager with schedul more...
The Customer Care Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Care Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Care Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adj more...
The Technical Client Support Team Leader acts as first level escalation point for more complex or critical customer issues and inquiries. Leads a team that provides technical customer support for an organization's products and services. Being a Technical Client Support Team Leader mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. In addition, Technical Client Support Team Leader monitors work queues to ensure ad more...
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or more...
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a custo more...
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. more...
The Digital Customer Acquisition Team Leader leads the implementation of marketing strategies to ensure goals for online products or services are met. Develops marketing strategies to attract customers to company website, online presence and promote online products or services. Being a Digital Customer Acquisition Team Leader oversees development on e-marketing content and explore sales channels. Analyzes online statistics and identifies the best practice to optimize online marketing performance. In addition, Digital Customer Acquisition Team Leader requires a bachelor's degree. Typically repo more...
Leads the sales administrative and clerical support team. Coordinates and assists with a variety of sales activities including meeting scheduling, maintenance of sales literature inventory, and customer service regarding products and pricing. Generates and distributes reports regarding market conditions, sales results, and team earnings. Trains the team on processes and systems. May require an associate degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional o more...
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